Features

Everything you need to automate support, chat, and bookings

Flowtic brings AI replies, lead qualification, appointment scheduling, and reminders into one automation-first platform—built for US service businesses.

What you’ll achieve

  • Faster support replies with consistent answers
  • Booking confirmation + reminders that reduce no-shows
  • Lead routing and follow-up automation without manual triage

Built for service teams

Professional workflows, not demo-level automation

Add automation in layers: replies → qualification → booking → reminders → analytics. This helps you keep quality while improving speed.

AI Support Replies (with safe escalation)

Handle FAQs, policies, and service updates instantly. Flowtic uses confidence thresholds and escalation rules so complex cases always reach a human team member.

  • FAQ + policy coverage
  • Service updates and status replies
  • Human handoff when confidence is low

Lead Qualification + Routing

Ask short, high-signal questions to understand intent. Then route leads automatically by service type, location, urgency, and capacity—so nothing gets stuck in inboxes.

  • Qualification question flows
  • Hot lead prioritization
  • Routing by rules (region, budget, urgency)

Appointment Scheduling & Reminders

Turn client conversations into bookings. Confirm availability, book instantly, then trigger reminders and no-show recovery sequences across channels.

  • Live availability messaging
  • Booking confirmation + reminders
  • Rescheduling + missed-appointment recovery

Workflow Automations for Operations

Automate the internal steps around the client journey: CRM updates, internal alerts, callbacks, and pipeline stage changes—without manual follow-ups.

  • CRM + team sync (ready for integration)
  • Internal alert triggers
  • Follow-up orchestration by outcome

Start with one workflow, then expand

Most teams win by launching a single automation that addresses their biggest bottleneck first. Flowtic lets you validate outcomes before scaling to additional touchpoints.

FAQ

Questions about Flowtic features

Quick answers to the questions teams ask before they launch Flowtic.

Can Flowtic match our team’s tone and terminology?

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Yes. Configure the response tone, service terminology, and escalation rules so answers stay consistent with your brand and your process.

What about complex cases that need a human?

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Flowtic is built for safe automation: it can escalate when confidence is low, when required fields are missing, or when policies require human confirmation.

Do we need to replace our CRM or calendar?

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No. Start with the workflows you already have. Flowtic can be integrated later (CRM + calendars) and you can validate results step-by-step.